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Q Will I receive discounts for continued purchases?
A Yes, if you are highly satisfied with our products and wish to establish a long-term partnership, please contact us. We can apply for special discounts based on your purchasing history.
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Q What if I am not satisfied with the goods I received?
A Upon receiving your goods, please check for consistency with your order and satisfaction with the quality. If you are not satisfied with the quality, contact us immediately for a return or refund. If you have used the product and are dissatisfied, we will handle the situation based on your usage.
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Q What payment methods do you accept?
A We primarily use PayPal for transactions. If you prefer an alternative method, please contact us via email or WhatsApp, and we can arrange payments through pay card, Western Union, Alibaba, or bank transfer.
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Q What should I do if my goods are lost or damaged?
A If goods are lost in transit, we will contact you immediately to arrange a refund or a new shipment. We cannot be responsible for goods lost or stolen after delivery. If you receive a damaged package, please take photos and inform the courier immediately. You may choose to refuse the package or inspect the goods for damage.
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Q How long will it take for me to receive my package after placing an order?
A We maintain a large inventory, allowing us to ship orders within 24 hours and deliver within 2-3 business days. Each product detail will indicate whether it is ready to ship or the time needed for customization. Please check if the product is ready to ship before placing your order.
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Q Do you accept drop shipping services?
A Yes, we offer drop shipping services. Please provide your customer's name and address at the time of ordering and payment. If you need to change the shipping address, please inform us separately.
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Q Do you offer product customization?
A Yes, we provide customization options including hair color, cap size, free bleach knots, and parting styles (middle or side). For special requests, please contact us through email or WhatsApp.
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Q I can't find the product I'm looking for, what should I do?
A Our website is continuously being updated with new products. If you can't find what you're looking for, please reach out to us via email or WhatsApp, and we will match your needs with the appropriate order.
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Q Will the curly texture of your hair remain permanent?
A Yes, the curls we create are designed to be permanent. Even if the hair is straightened, it will return to its original curly texture after washing. However, please note that dyed hair may experience some loosening of curls after 3-5 uses due to the limitations in setting the curl with high heat and prolonged time post-bleaching and dyeing.
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Q Will the hair tangle or shedding?
A With proper care and usage, our hair products are designed not to tangle or shed. Regular maintenance and keeping the hair wet while combing are recommended to maintain its health and integrity.
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Q Can your hair be bleached and dyed?
A Absolutely. Our 100% human virgin hair can be bleached and dyed to achieve a wide range of colors, including very light brown shades. The resulting color is both even and vibrant.
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Q Where does the hair used in your products come from?
A Our hair products are made from virgin hair sourced directly from India. Each strand is carefully selected and collected from individual donors, ensuring the highest quality.
