Overview We are pleased to accept returns and exchanges for unwashed, unaltered wigs within 30 days of receipt. Please contact us via email at support@shunyihumanhair.com before returning any items. We do not accept unauthorized returns.
Helpful Hints - Use FedEx Express with a tracking number for your return. We are not responsible for lost or stolen packages without proof of receipt and delivery.
- Items must be returned unworn, unwashed, uncut, and unstyled, with all original packaging and gifts. Notify us within 14 days if there are any product defects.
- Customers are responsible for return shipping costs. We do not provide return shipping labels.
- If you believe the return shipping cost is too high and must use our return label, you will need to pay $30 for the return shipping fee.
Refund Policy
- Full refunds are issued for returns due to our errors (incorrect items, quality issues).
- For buyer-initiated returns (such as a change of mind or wrong order), a $20 restocking fee will apply.
- Handling fees charged by payment processors (Paypal, pay card, Western Union, bank transfer) are non-refundable.
- Refunds are typically processed within 3-5 business days after receipt and inspection of the returned items.
- Contact us with any issues before returning items; returns made without contact may not be refunded.
Order Cancellation & Exchange
- Orders can be canceled for free within 2 hours of placement. Please contact us via WhatsApp or email.
- We can make changes to your order for free before it has been shipped. Once shipped, orders cannot be changed or canceled.
Reserved Rights Regarding Returns
We reserve the right to define, limit, refuse, or reject returns in cases of:
- An abnormal or excessive return history.
- Returns of worn, altered, laundered, damaged, or missing items.
- Potential fraudulent or criminal activity.
- Incorrect items sent to us will be discarded.
- Loss or failure to deliver the returned goods during transit.
Excessive Returns
Our Customer Protection Team addresses situations with a history of excessive returns that may indicate fraudulent activity. We will work with you to resolve the issue or determine if service refusal is necessary to ensure the safety and welfare of all customers.
Policy Statement
This policy has been carefully revised to enhance readability and ensure that customers understand the processes and conditions for returns and exchanges.
